Sean Haley MCSE, VMTSP

 415-828-7173

sean@laptopassist.com

OBJECTIVE

CERTIFICATION /

EDUCATION

JOB HISTORY

10/2016 - 4/2021

Seeking role as the Senior IT Manager providing team leadership, development and

management of the department. Ensuring that the company network including all

hardware and software have enforced security protocols in place. Providing cybersecurity

protection with proactive monitoring including evolving PCI compliance. Offering extensive

experience with strategic direction in all aspects of Information Technology

 

 MICROSOFT / Microsoft Certified Systems Engineer MCSE

 VEEAM / Veeam Cloud & Service Provider VCSP

 VEEAM / Veeam Certified Technical Sales Professional VMTSP

Information Technology Manager

SSF Imported Auto Parts

European Parts Masters

South San Francisco, CA 94080

 Managed annual IT budget for SSF Imported Auto Parts (European Parts Masters).

IT department cost tracking and cost-benefit analysis for ongoing projects and daily

operations. Created online IT management / documentation portals using MS SharePoint,

MS Azure, MS Teams as well as non-Microsoft cloud-based SaaS such as Wrike and IT Glue.

 Department management specifically focused on interviewing, hiring, mentoring, direction

and timesheet review of IT staff and contractors. Managed department with direct

employee reports. Project timelines and scheduling with reporting using MS Project, MS

Power BI, survey tracking of employee and contractor performance reviews.

Communications using MS Teams and Zoom for IT meetings and project management.

 Engineering experience with the expansion of nationwide enterprise network from 6

warehouse distribution centers to 9. Incorporating all phases, stages of IT planning and

design. Budgeting, acquisition of server / network hardware, workstations, implementation

of both LAN and WAN connectivity to HQ and other distribution centers nationally with full

mesh SD-WAN connectivity leveraging multiple broadband Internet technologies

encompassing copper, fiber and microwave.

 Responsible for research and acquisition of server, network / desktop hardware with an

approved annual purchase exceeding $250,000 to modernize company data centers,

warehouse and worker remote connectivity. Upgrades resulted in more stable and higher

performing networks as well as reducing ongoing IT costs for network maintenance and

outsourced contractor costs.

 Oversaw the national transition relocating onsite workers to home offices during the 2020

Covid outbreak. 2019 implementation of major network upgrades to modern Cisco

Firewalls and Cisco VPN at the company HQ. As such the company was prepared to

transition quickly with minimal impact to operations. Conversion of workers to home office

was as simple as packing office desktops, printers then connecting devices to home

wireless via the HQ with the new Cisco VPN client.

 Implementation and management of help desk ticketing system, maintenance, standards

enforcement, reporting, onboarding and offboarding of users and equipment

 Managed employees, contractors and vendors to complete the IT build out from an empty

warehouse to fully stocked and functional distribution centers with enterprise class wireless

provided by Cisco hardware, all stages, Oakland, CA, Atlanta, GA and Fort Lauderdale, FL.

 Design and installation of enterprise warehouse wireless networks with national integration /

connectivity into IBM System 8 server (IBMi) databases for real-time inventory availability

and distribution with tracking of warehouse inventory pulling. Ensuring highest cost

efficiency of warehouse staff using remote mobile workstations and wireless networks with

minimal latency.

 Wireless fail over coverage using Cisco Aironet WAPs with both internal and external WAP

antennas with redundant Cisco Wireless controllers. Wireless optimization and performance

enhancement in dense distribution environments. Resolved or minimized interference with

reflection / refraction of wireless signal with stocked distribution products within each

unique warehouse layout, keeping latency minimal – ensuring warehouse RF bar code

scanners were reliable and performing at their highest levels

 Provided engineering role with Troubleshooting outages, ensuring automated failover

between multiple WAN links, MPLS, T1, Broadband Microwave, fiber optics and AT&T

Opteman technologies

 Provided advanced hands-on network LAN and WAN support. Proactive monitoring and

maintenance of onsite and remote Data Centers with all related LAN, WAN, Server switch

hardware and software. In direct charge of network performance and reliability with 24/7

monitoring of nationwide network using tools such as PRTG and Auvik.

 Specialized on network redundancy and performance over LAN and WAN connections

between distribution centers using a combination of Cisco and Riverbed hardware and

software with WAN acceleration.

 Achieved mirroring and disaster recovery with multisite failover for the IBM system 8 (IBMi)

installing dedicated PTP fiber links between San Francisco and Los Angeles metro areas.

Data backup and redundancy leveraging local and remote backup encompassing Dell

Powervault Storage, Synology, Microsoft DPM and VEEAM. We replicated data between

two different geographically located data centers as well as leveraged the cloud for

ongoing backup and storage with AWS and Azure.

 Redundant server and networking hardware with multiple failover network links leveraging

MPLS and broadband Internet that leverages microwave connectivity using 4G

Cradlepoint cellular routers. Border Gateway Protocol (BGP) implemented for failover with

for additional failover and 24/7 remote management

 Security upgrades to end user equipment with bitLocker, TPM. Hardware asset tracking with

the ability to remotely disable or format a device using VMware AirWatch

11/2004 - 10/2016

11/2002 - 10/2003

 

 Network / Senior Systems Engineer

 Troubleshoot, Inc.

 237 Kearny St, Ste 215

 San Francisco, CA 94108

 IT cost tracking with equipment and department expenditures. Acquire new technology

after cost justification and cost-benefit analysis. Presentations with company executive

officers

 From initial design of LAN and WAN network cabling with detailed VISIO diagrams to server

room build and data center connectivity with ongoing performance monitoring and

management. WAN and LAN design with equipment acquisition and implementation with

single and multiple server offices, hardware switch and firewall upgrades

 Upgraded and implemented Microwave Point to Point connectivity between back-end

office and front retail operations. Microwave LAN bridging between physical locations

exceeding 500 feet

 Management and monitoring of Microsoft Exchange Server on premises

 Cloud management of Google Workspace shared resources with creation and tracking of

Google support tickets, troubleshooting video conferencing

 24/7 On Call Support – Multiple onsite job locations / customers. Systems support for high

volume imaging, electronic press, publishing and multimedia clientele with mixed PC,

Macintosh and Linux environments

 Upgrading and replacement of copper with fiber networking in large environments where

distance limitations impacted performance and reliability. Troubleshooting of wired runs for

T1, MPLS and fiber connectivity at multiple locations with WAN connectivity for PTP, copper

and fiber service connections between sites

 Senior Systems Engineer

 24/7 Media

 303 2nd Street, North Tower

 San Francisco, CA 94107

 Troubleshooting of Linux and Windows 2003 Server web hosting platforms with Fortune 500

web clientele with Microsoft Internet Information Server and Apache web servers in

combination with Microsoft SQL Server and MySQL respectively

 Managed technology for Microsoft Windows Servers, Hyper-V and VMware virtual

machines. Ordered, deployed dell workstations (mix of Dell Latitude laptops and Dell

OptiPlex desktops

 Microsoft Exchange server management on premises, server maintenance and backup

 IT Documentation, IT asset tracking and inventory via MS Access and MS Excel

Sean Haley MCSE, VMTSP

Professional Overview:

Project management skills encompassing team building / direction, project tracking with

both employees and independent contractors. Time tracking and review of hours for team

members for approval and submittal for payroll. I work with executive officers providing

information required to budget and forecast real-time and future IT costs using Microsoft

Project and Power BI. Knowledge of onsite and cloud management of Azure Active

Directory including on premises Windows Active Directory.

From planning and managing quarterly projects to onsite emergency after hours support

including email outages affecting hundreds of users, website server outages impacting

fortune 500 companies operations, flooded server rooms to large rollout and upgrades of

Windows 7, Windows 10 and 11 operating systems with Microsoft Office suites up to Office

365 (O365).

Experience rapidly restoring production Hyper-V virtual machines that failed due to

Microsoft updates. Became Veeam certified with backup and replication procedures

leveraging cloud backup with Synology, Dell SAS and NAS hardware for Disaster Recovery.

On premises server work experience with Windows Server from 2008 through 2022. Built IT

infrastructure incorporating warehouse / distribution centers with connectivity to

headquarters network WAN. Rollout of new warehouses with wireless capabilities in

challenging environments starting with only architectural building diagrams.

Budgeting, planning, acquisition and ordering of all IT related equipment and managing

redundant internet providers, directing hardware implementation with project

coordinating internal staff, contractors and other vendors to perform cabling, installation

LAN and WAN network switch and firewall hardware with on premises servers.

I have worked on servers and LANs resolving network performance issues including

diagnosing and upgrading workstations for architectural and engineering firms. In 2008 I

was hired by the engineering firm whom at the time was relying on server and network

hardware (Meraki and Dell) designing the new Apple Headquarters in Cupertino. I worked

with this firm to improve network performance and upgrade switching hardware and to

resolve ongoing network and server issues allowing them to meet strict project deadlines

set by Apple.

I have also personally managed and upgraded architectural servers, SAN storage and

engineering workstations for a high-profile architectural firm that did the redesign of the

San Francisco Ferry Building and areas within 9/11 Memorial Museum in New York City.

Throughout my career I have mitigated and resolved issues with catastrophic flooding of

servers by restoring and/or replacing LAN/WAN equipment and servers. Samples of my

engineering work history include restoring operations to the SSF Imported Auto Parts

distribution warehouse in San Diego by locating local replacement parts to minimize

downtime, therefore reducing cost impact to operations.

After I followed up with a full overview of IT operations at the San Diego location and

implemented new procedures and processes as well as physically relocating the server

closet to another area of the warehouse to ensure the valuable hardware was protected

in the future.

I’ve also been contracted to provide overnight emergency support to the Valley Transit

Authority (VTA) operations center in San Jose. I formed a team to restore operations with

VTAs flooded server rack due to pooled rain on a compromised area above the server

room. Equipment located at this HQ facility and call center provided mission critical

emergency communications between VTA’s public transit system communications

between bus and light rail vehicle operators, VTA HQ and police departments throughout

the greater San Jose. I helped to directly reduce the impact of this incident not only to

VTA employees but protected public safety as well.

Throughout all these instances and many more I have become a battle-hardened IT

troubleshooter. And have been able to leverage and share this knowledge with coworkers

to ensure IT best practices are followed. As well as ensuring IT employees and contractors

are capable and competent when performing their individual job functions.

I have been contracted to mitigate and restore operations for companies that were

impacted by viruses and ransomware using a combination of data restoration, upgrades

of Cisco firewall hardware (hardening Cisco source code of compromised Cisco

equipment), implementation of Intrusion Detection hardware. Proactively auditing and

patching or replacing mixed and/or outdated Antivirus clients on servers and end user

systems

Not only do I possess the engineering skills and knowledge to work IT. I also have solid

experience of managing and mentoring employees, partners and IT contractors.

I would be honored to meet in person for an interview to review how my senior

management and engineering skills would benefit your organization. You may reach me

at 415-828-7173 or sean@laptopassist.com

References available upon request